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Our products

  • VESTINA - Electronic candles - ONE TIME USE
  • VESTINA - Electronic candles - REPLACEABLE BATTERIES
  • VESTINA Ambient - flameless candles
  • VESTINA Memorial - Candle stands
  • Electronic modules
  • Candle lantern
  • Rosaries
  • Miscellaneous

News

NEW! NEW! NEW! Natural twinkling LED candle light with frosted glass cup!

17.08.2010 - 

Enjoy the magic atmosphere with VESTINA AMBIENT candle!

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Home > FAQ

Frequently asked questions

Click on a subject heading below to view questions and answers relating to your selection. Links throughout the answers will guide you to further information on our website or from other sources. Should you have any further questions, please consult our Contact us page.
001. What is Religishop.com and how to buy?

Religishop.com is web shop where you can buy our products 24 hours a day seven days a week. The use is free. Every user who is registered gets his own user name and password with which he identifies him self. The password in classified and known only to the user. In case you forget your password the sistem sends you a new one. The user is due to assure that only he will use his password and user name or an authorized person instead of him.

002. How to buy your product?

Before you start coin order booking, you need to register yourself with us and give us information that will allow us to communicate with you regarding your transactions. An email will be sent to your email address confirming that Registration is Complete.

003. Do your prices include VAT?

Prices do not include VAT.

 

004. Can I make purchases if they are not registered?

Our site can be visited without registration, so you can enter all the functions of the service beyond the confirmation of purchase, price, and the view of the products.

005. Registration is required to enter the password. I've been assigned, or you can choose me?

You create your own password.

006. What payment methods are accepted?

We currently accept Visa, MasterCard, Activa or paymant with proForma invoice and Cash on Delivery.

 

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007. Do you accept paypal?

No.

008. Is your site secure?

We strive to make your shopping experience as secure as possible. We use secure socket layer [SSL] protocol, the industry standard for ensuring the security of your electronic commerce transactions. SSL uses 128-bit encryption for all personal information in transit over the Internet, including your credit card number, name and address. This technology is designed to protect your information.

009. How do I verify my credit card details? What is CVV2 and CVC2 code?

What is CVV2 or CVC2?
The CVV2/CVC2 is a three-digit security code that is printed on the back of credit cards. The number appears in reverse italic at the top of the signature panel at the end (see sample). This program helps validate that a genuine card is being used during a transaction. All MasterCard cards, both credit and debit, were required to contain CVC2 by January 1, 1997; all Visa cards must contain CVV2 by January 1, 2001. Even if a criminal steals a valid account number, They cannot compute the CVV2 numbers since they do not know the mathematical algorithm logic.

Where is CVV2 Located?
The CVV2 three-digit value is printed on the signature panel on the back of Visa cards immediately following the Visa card account number. Click for illustrations showing the location of this code on a Mastercard and on a Visa.

I found a number on the back of my card, but it has more than 3 digits
We only need the last 3 digits of this number (the other are just a repetition of your credit card number).

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010. Troubleshooting Failed Authorizations and Payment Declines?

To protect your security and privacy, your bank cannot provide Religishop.com with information about why your payment was declined. Because of this, you most likely need to contact your bank directly to solve most payment issues.
Religishop.com customer service can help you:
• Verify if you entered your payment information correctly on your order
• Change the payment method (change to payment with proForma invoice )
Contact your bank to resolve other payment issues even if:
• You've successfully used the payment method on a previous order.
• Part of your order has already charged and shipped successfully.
• You have funds available in your bank or credit account to cover the order cost.

011. How do you ship your orders? What are the shipping methods?

Orders are shipped by the GLS or DHL. Your order will usually ship within 7-30 business days from receipt by us.

012. I ordered the product, but I do not know if the order was completed and shipped correctly, where can I check?

After sending the order was successful you will receive e-mail that your order has been accepted. Do not forget to register first Religishop.com log on with your password.

013. Can I return an Item?

In the process of purchasing the customer in case of error, correct the order, change the product or cancel the order. After the shipment of every order the offeror controls the order and delivery. In the case of the possibility of delivery, the customer receives via e-mail no later than 48 hours of confirmation that the order is in production. Upon receipt of the notice of the order is in production, the cancellation is no longer possible.

014. I want to modify by hand the order quantity. How can i do this?

If you modify by hand a quantity and want to see the change, please click on the "Refresh"button. refresh.JPG

 

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015. If I sign up for the email list, will I get spam?

No, we value our customers' privacy and you will only be contacted by our company. We do not disclose customer information to any third parties or sell our customer lists.

016. I have forgotten my password... what can I do?

As long as you remember your user name, this is no problem. Simply select the reminder function to get your password via e-mail http://www.religishop.com/en/lost_password/

If you have forgotten your user name as well, please e-mail us to get help from our support team.
 

017. Q

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Customer Testimonials

"I have placed two orders and have not been disappointed yet. I placed an order about a week before November 1st  and I received it before the holiday.I am a dedicated customer. Thank you again. (Jens J., Iceland) ....read more

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Tags

electronic candles  
memorial candle stands
replaceable batteries  
one time use candle
  rosaries 
 candle lantern     electronic modules

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Emma d.o.o.

Rozna dolina 52
4248 Lesce
Slovenia

+386 4 537 20 00
info@religishop.com